Support

Contact Us

Have questions, feedback, or need assistance with Bunli? We'd love to hear from you.

Response Time

We aim to respond to all inquiries within 24-48 hours during business days. For urgent issues affecting your account access, please include "URGENT" in your subject line.

Before Contacting Support

To help us assist you more efficiently, please include:

Your account email address
Device type and operating system version
A clear description of the issue
Screenshots if applicable

Common Topics

Account and billing questions
Technical issues and bug reports
Feature requests and feedback
Privacy and data concerns
Subscription management

Frequently Asked Questions

How does the AI meal scanner work?

Open the camera in Bunli, snap a photo of your meal, and our AI identifies the food and estimates calories, protein, carbs, fat, and fiber. You can adjust the portion size before logging.

Are the calorie estimates accurate?

Estimates are a useful tracking aid but are not exact. Real portions, ingredients, and preparation methods vary. Use them as guidance, not as medical advice.

How do I delete my account?

Go to Settings in the app and tap Delete Account. This will permanently delete your data.

How do I cancel my subscription?

Subscriptions are managed through the App Store (iOS) or Google Play Store (Android). Go to your device's subscription settings to manage or cancel.

Why didn't my meal scan work?

Meal scanning requires a stable internet connection. Make sure the meal is well-lit and centered in the frame, then try again.